|Coefficient Basic MAU Price||Coefficient Cheaper MAU Price|
A key component of every successful technical business offer, is knowledgeable and responsive Technical Support.
Curve offers two levels of annual Support Plans, Essential(Basic) Care and Premium(El) Care, with service levels to meet a wide range of needs. Read our support level to technical support processes here, by severity.
|Severity||Impact||Targeted Callback Time|
|Severity 1||System Down: A mission-critical application is down or so severely impacted that users cannot work. |
The entire enterprise is affected.
Business: 1 Business Hour
Basic: 2 Business Hours
|Severity 2||Critical: Issue impact results in a severe loss of service and is difficult to work around. A large number of users in a production environment are affected.||Business: 1 Business Hour
Basic: 4 Business Hours
|Severity 3||Moderate: Issue impact is an inconvenience to users. Business is proceeding with a minor loss of service. A workaround is available||Business: 1 Business Hour
Basic: 2 Business Days
|Severity 4||Minor: Issue does not have a significant business impact.||Business: 1 Business Hour
Basic: 3 Business Days
|Severity 5||Support request for new integrations that are needed by the customer||Business: 5 Business Days
Basic: 20 Business Days
Setup fee is a one time fee that includes system setup and installation on the client’s cloud account. Avarge of 15,000 USD
Create custom dashboards, graphs and data collections
Amount of contacts allowed to open support tickets
Case severity response times: critical < 1 hour, Urgent < 2 hours, High < 8 hours, Normal < 24 hours, Low < 48 Hours
Your designated technical point of contact who provides advocacy and guidance to help plan and build solutions using best practices, and proactively keep your Curve environment operationally healthy.
Operational reviews, recommendations, and reporting, Database and pipeline optimization
Pricing optimizations and account reviews
3rd Party solution integrations, configuration guidance and troubleshooting
Import previously acquired data into Curve from customer’s data sources
Allow customers server/client side to obtain data from Curve’s servers in real time
Basic Support hours included