Support Plans

OR
Coefficient Basic MAU Price Coefficient Cheaper MAU Price
0.003 0.002

 

First Price
47
Basic Plan
5000
Business Plan
20000
50000
100000
300000
500000
1000000
Enterprise
1500000
2000000
2500000
3000000

A key component of every successful technical business offer, is knowledgeable and responsive Technical Support.
Curve offers two levels of annual Support Plans, Essential(Basic) Care and Premium(El) Care, with service levels to meet a wide range of needs. Read our support level to technical support processes here, by severity.

BASIC SUPPORT PLAN

SeverityImpactTargeted Callback Time
Severity 1System Down: A mission-critical application is down or so severely impacted that users cannot work.
The entire enterprise is affected.
24x7
Business: 1 Business Hour
Basic: 2 Business Hours
Severity 2Critical: Issue impact results in a severe loss of service and is difficult to work around. A large number of users in a production environment are affected.Business: 1 Business Hour
Basic: 4 Business Hours
Severity 3Moderate: Issue impact is an inconvenience to users. Business is proceeding with a minor loss of service. A workaround is availableBusiness: 1 Business Hour
Basic: 2 Business Days
Severity 4Minor: Issue does not have a significant business impact.Business: 1 Business Hour
Basic: 3 Business Days
Severity 5Support request for new integrations that are needed by the customerBusiness: 5 Business Days
Basic: 20 Business Days

FAQ

Setup Fee

Setup fee is a one time fee that includes system setup and installation on the client’s cloud account. Avarge of 15,000 USD

Software

Monthly subscription

Software Customizations

Create custom dashboards, graphs and data collections

Customer Contacts

Amount of contacts allowed to open support tickets

Technical Support

Case severity response times: critical < 1 hour, Urgent < 2 hours, High < 8 hours, Normal < 24 hours, Low < 48 Hours

Technical Account Manager

Your designated technical point of contact who provides advocacy and guidance to help plan and build solutions using best practices, and proactively keep your Curve environment operationally healthy.

Operations support

Operational reviews, recommendations, and reporting, Database and pipeline optimization

Account Manager

Pricing optimizations and account reviews

3rd Party Integrations

3rd Party solution integrations, configuration guidance and troubleshooting

External Data Import

Import previously acquired data into Curve from customer’s data sources

Create custom REST APIs

Allow customers server/client side to obtain data from Curve’s servers in real time

Support Hours

Basic Support hours included

MORE QUESTIONS?